FAQS

      If the product is found to be defective or damaged, we will pay for shipping both ways.
      Unfortunately, we are unable to provide shipping for customers. Please contact us if you are a customer with a defective or damaged product.
How can I check the status of an order I placed?
      Click on the Order Status tab on our site. Once there, follow the prompts to fill in the email address associated with your purchase as well as your order number.
Can I cancel my order?
      All sales are final, though if you feel there’s a reason for an exception, please contact us within hours of making your order and we will work with you if we can. Please note: if your order is already fulfilled or has already shipped, we will not be able to cancel.
PRODUCTS
What’s the best way to find out about upcoming releases?
      We usually announce new releases via our newsletter at least one day before they go on sale.